CallSwitch is our market-leading UCaaS platform, delivering a powerful suite of unified communications features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments.
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Why CallSwitch for Unified Communications?
CallSwitch delivers advanced features for hosted telephony and unified communications, with competitive calling plans, international numbering in over 65 countries, and third-party integrations including Salesforce and Microsoft Teams. The platform is also suitable for white-labelling by MSPs and other channel resellers.
The power of the platform
The CallSwitch UCaaS platform is the most versatile, secure, and resilient solution for Unified Communications – from intelligent call routing to auto-attendants, call queues, directory services, and more.
Powerful integration
With plug-and-play integration to all the leading CRM platforms, CallSwitch ensures simplified workflows that enhance employee productivity and customer engagement.
Enhanced collaboration
CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more.
Call recording & compliance
Record and archive all inbound or outbound calls for 3 months, with options to archive to AWS immutable storage for up to 6 years with our powerful compliance suite.
Endpoints
From our Communicator soft client to Microsoft Teams, to traditional IP desk phones that include a TelcoSwitch lifetime warranty, employees can choose the endpoints that align with their way of working.
Secure administration
Our secure, web-based portal enables administrators to instantly add users or change configurations as required, and our wallboards deliver live statistics into how teams are performing.
CallSwitch Business is our marketing-leading Unified Communications platform, delivering the full suite of features, integrations and endpoints, enabling employees to work from anywhere on any device.
- Intelligent call routing
- Soft & mobile client
- Inclusive call recording
- CRM integration
- Fully inclusive call bundles
All the power of the CallSwitch infrastructure, including advanced call routing and generous call bundles, delivered natively to Microsoft Teams – a voice solution that makes Teams talk properly.
- Intelligent call routing
- Voice resilience for Teams users
- Inclusive call recording
- International numbering
- Generous inclusive call bundles
CallSwitch Contact Centre delivers a scalable solution for contact centre environments, offering advanced management features, enhanced agent productivity, and real-time monitoring.
- Supervisory management
- Call monitoring & intervention
- Inclusive call recording
- CRM integration
- Wallboards
CallSwitch Lite app enables employees to take their DDI number with them wherever they go and is the ideal companion for SOHO business users who work from anywhere.
- Mobile app
- Desk phones
- Auto attendant
- Call conferencing
- Voicemail
Learn more about the business behind CallSwitch UCaaS
TelcoSwitch is a leading provider of Unified Communications and compliance solutions, delivered through its award-winning CallSwitch hosted telephony platform, enabling company employees to work from anywhere on any device.
For resellers looking to provide their customers with a proven UCaaS solution, the CallSwitch platform from TelcoSwitch enables channel partners to offer a customisable and white-labelled platform while maximising ongoing revenue through competitive licensing.
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