• TelcoSwitch Ltd.

          TelcoSwitch delivers optimised business communications via our hosted telephony platform, private network infrastructure, hardware and value-adding integrations.

          About us

        • Join Our Team
        • TelcoSwitch is on a mission and we want your talent, intelligence and drive to succeed - join us and help to revolutionise Unified Communications!

        • Our Values
        • TelcoSwitch was founded with a clear set of core values. Find out more about what makes us tick.

        • CallSwitch

          CallSwitch balances simplicity with flexibility and highly advanced functionality designed to drive productivity and collaboration. Find out more.

          callswitch platform, apps, phone system

        • Business
        • Our leading CallSwitch service: Resilient, powerful, flexible and customised to your precise requirements.

        • Contact Centre
        • The same powerful, reliable infrastructure, more dedicated functionality for inbound, outbound and blended Contact Centres.

        • Lite
        • For smaller organisations that need essential CallSwitch features but in a stripped-down package.

        • Connected Apps
        • CallSwitch is bundled with dedicated apps to unite desktop, iOS and Android through instant messaging and video conferencing.

        • Our Network
        • TelcoSwitch technical architecture is provided on dedicated infrastructure for reliability and high quality.

        • Services

          Maximise flexibility with TelcoSwitch. Our Services enable Productivity, Compliance, Quality Assurance and more. TelcoSwitch provides a variety of add-ons designed to complement your CallSwitch deployment.

        • Call Recording
        • Add Atmos Call Recording for integrated, fully-featured Compliance, Quality Assurance and Workforce Management.

        • FlexiChannels® – SIP trunking
        • Find out about Flexichannels®, our advanced SIP Trunking solution for instant channel provisioning.

        • Global Numbering
        • TelcoSwitch has built a vast international network for inbound telephone numbers, giving your organisation total flexibility.

        • SimSwitch
        • Enterprise-class Unified Communications to unlock the power of mobility and BYOD for your Organisation. Deploy and manage your Mobile-First strategy with security, flexibility and control.

        • Integrate Microsoft Teams with your CallSwitch system quickly and easily. No extra hardware or software required, so why not maximise your organisation's Unified Communications capability?

  • Partnership
  • Blog
  • Contact us

Privacy Notice

TelcoSwitch Ltd Privacy Statement

This privacy policy is here to help you understand what information we collect and how we use it. This policy only describes how TelcoSwitch Ltd treats your information, not how other organisations treat your information.   This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.telcoswitch.com or by using our Apps or software you are accepting and consenting to the practices described in this policy.

Information we collect from you

Many of the current regulations and processes TelcoSwitch Ltd adhere to require a person to be named as the subscriber for the service. An example of this may be a telephone number or broadband service that cannot be anonymous or unnamed or without an address for installation or emergency services purposes. Person(s) wishing to continue with services should, therefore, offer an alternative to allow TelcoSwitch Ltd to continue being able to continue providing existing services.

If you are using TelcoSwitch Ltd in a workplace or on a device or account issued to you by your employer or another organisation, that company or organisation likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of any TelcoSwitch Ltd service.

Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by our platform administrators or reseller administrator to ensure service provision. Please check with your provider about the policies it has in place regarding your communications to and from ourselves. Below is our policy on how we manage and protect your data give to us:

How we collect Your data  ‍

TelcoSwitch Ltd collects different kinds of information. Some of it is personally identifiable and some are non-identifying or aggregated. Here are the types of information we collect or receive from this website:

+ Radius Logs. TelcoSwitch Ltd retains data on Broadband sessions such as the time the connection commenced and duration. TelcoSwitch Ltd may also log metrics such as sync data and bandwidth used.

+ Technical Information. This includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time) and any phone number used to call our customer service number.

+ Websites and portals. Our websites use cookies in order to offer users functionality. We also use cookies for analytical and service improvements. TelcoSwitch Ltd monitors login data for fraud and security protection.

+ Device Collection. We collect information from or about the computers, phones, or other devices where you install or access our App and other software, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information we collect:

> Attributes such as the operating system, hardware version, device settings, file and software names and types, images, battery and signal strength, and device identifiers.

> Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.

> Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number  and IP address.

+ Cookies. TelcoSwitch Ltd website does not use cookies.

Contract with us

As a consequence of the existence of an agreement and contract with us, we may hold personal data relating to You and/or Your business. We confirm this will not be used by Us, other than as may be necessary for the purpose of this Agreement, without Your consent.

The parties acknowledge that, for the purposes of General Data Protection Regulation (GDPR), TelcoSwitch is the Data Processor and the Customer is the Data Controller of any Personal Data.

Each party confirms that it holds, and during the term of a Contract will maintain, all registrations and notifications required in terms of the Data Protection Laws which are appropriate to its performance of its obligations under this Agreement.

Each party confirms that, in the performance of your Contract, it will comply with the GDPR Regulations 2018.

To read our full GDPR Policy of how we manage, process and control data, please sign into your partner portal and download. For customers, please apply for this through your service provider.

Changes to this Privacy Policy

TelcoSwitch Ltd may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use TelcoSwitch Ltd after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

This privacy policy does not cover third party websites that you can link to through the Website. We accept no liability for these sites. If you have any complaints, questions or comments about this privacy policy or TelcoSwitch Ltd Limited’s use of your personal information, you can contact TelcoSwitch Ltd to [email protected].

Get in touch

Talk to our technical gurus for more information by getting in touch:

    Would you like to receive the latest news, releases, and offers from Telcoswitch?