Power up your Sales, Customer Service or Blended Contact Centre functions like never before with our fully-featured Contact Centre edition.
CallSwitch Contact Centre uses the call routing features from the our premium CallSwitch Version 6 platform, but with additional levels of management and control to produce complex and measurable call handling and Agent performance data. It offers users exceptional levels of customer service at the same time as enhancing Agent productivity.
Version 6 Key Features
Unlimited ACD Queues
A sophisticated queuing solution to help manage customers on the line and to keep them from hanging up
Comprehensive Reporting
Improve the effectiveness of your Sales campaigns with granular reporting and analysis
Real Time Queue Stats
View what is happening in real time to improve your call responses and to give clarity at all times
Real Time Monitoring
Act on real time information during every call and improve customer service and Agent effectiveness
Soft Phone
Use desk phone or softphone – or toggle between both for maximum flexibility
Wallboard
Provide an overview of all your Agents in seconds, on any device
Managed Control
Control of Agent behaviour and supervisor intervention for quality control
Scalability
Fully scalable according to size and complexity – CallSwitch Contact Centre grows along with your business