Power up your Sales, Customer Service or Blended Contact Centre functions like never before with our fully-featured Contact Centre edition.
CallSwitch Contact Centre uses the call routing features from the our premium CallSwitch Version 6 platform, but with additional levels of management and control to produce complex and measurable call handling and Agent performance data. It offers users exceptional levels of customer service at the same time as enhancing Agent productivity.
Version 6 Key Features
Unlimited ACD Queues
A sophisticated queuing solution to help manage customers on the line and to keep them from hanging up
Comprehensive Reporting
Improve the effectiveness of your Sales campaigns with granular reporting and analysis
Real Time Queue Stats
View what is happening in real time to improve your call responses and to give clarity at all times
Real Time Monitoring
Act on real time information during every call and improve customer service and Agent effectiveness
Soft Phone
Use desk phone or softphone – or toggle between both for maximum flexibility
Wallboard
Provide an overview of all your Agents in seconds, on any device
Managed Control
Control of Agent behaviour and supervisor intervention for quality control
Scalability
Fully scalable according to size and complexity – CallSwitch Contact Centre grows along with your business
Desktop and Mobile Applications
Our powerful desktop and mobile applications are designed to take your Contact Centre to a whole new level. Its main purpose is to enhance and simplify your day-to-day communications experience.
Seamless integrations with different CRM solutions and browsers bring together the functionality and features of your CallSwitch Contact Centre phone solution and joins them to the applications that your customers use on a daily basis.
Today’s work patterns typically involve managing calls and records using various sales and support applications. Integrating CallSwitch for Contact Centre with your CRM system improves speed and accuracy by dynamically pulling up customer records and information at the time when you need them most.
CallSwitch Comply
Up until recently, Compliance was something that affected relatively few organisations. Today that is no longer the case, with regulations like the GDPR, PCI-DSS and ePrivacy making Compliance something all organisations have to take into account, and all the more confusing to know exactly what to do.
That’s where CallSwitch Comply can help. Our product and service range is designed with the modern connected age in mind, and all of the implications that has for how an organisation deals with communications technology.
Talk to us about CallCabinet, our integrated solution for Communications Compliance. It’s easy to set up and use, and is designed to help your organisation comply with ease with all of the requirements for call logging and communications capture.
TelcoSwitch can also help you to bring your organisation together with the latest tools for collaboration. We integrate with Microsoft Teams and can help you to design the ideal connected, compliant communications solution for your business.
And it doesn’t stop there – we will continue to add features and bring them to you in an easy-to-use way, so your investment in TelcoSwitch will continue to pay off for years to come.
White Label Services
Our Platform, Your Branding
TelcoSwitch’s White Label Reseller Pack is our customised marketing solution for resellers. Designed to make it easy for channel Partners to have their own branding options, the pack includes a fully branded set of products, from a personalised provisioning portal and handset wallpaper to a full collection of product brochures. All we need are your logo and brand colourways and our design team will create every item ready to use in-house and with your customers.
Fraud Management
One of the biggest challenges facing many organisations is tackling the ever-present risk of fraud.
Today’s business is done electronically, meaning that Telecoms fraud and other tech risks have surged up the list of risk management priorities.
The costs of telecoms fraud can quickly rack up, which means that Channel Partners cannot afford to be slow or reactive when it comes to combatting the issue. A strong approach will demand consistent monitoring and management at all times, especially at times such as weekends, as even a couple of days of undetected fraudulent activity can have a huge financial impact.
The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of 1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business.
If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.
Our managed IP service enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can then receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.
As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity.