Communicate. Collaborate. Accelerate!
CallSwitch Business offers a strong set of business telephony features that is essential to any Unified Communications offer. From simple “find me/follow me” functionality, to fixed mobile convergence applications or making and receiving business calls on personal mobile devices.
All our calling features are tied directly to the business dial plan. CallSwitch integrates seamlessly with advanced telephony features including Call Centre and ACD, as well as front office applications like Auto Attendant and Receptionist. Our provisioning servers allow you to provision your customers on the fly.
The Portal can be Branded to your exact Brand guidelines so your customers will only ever see you as the supplier.
Key Features
Mobile Pairing
Sync your mobile with your office handset never miss a call
Call Groups
Directs call super effectively and never miss a call
Speakerphone Paging
Call out to all extensions
Extensions
Reach people in 3 or 4 digits, wherever you are
Landline Numbers
Give customers a local number that goes straight to your mobile
Call Parking
Park calls to a specific location
Unified Voicemail
Pick up all your voicemail from any device, anywhere
Auto Attendant
Handle calls professionally and efficiently
Call Monitoring
Full suite of services to analyse team performance
Multi Locations
Connect your offices across the globe with a single phone system
Emergency Calling
Call 999 or 112
Call Management
Top-of-the-range features that make call-handling a breeze
Call Recording
Atmos recording and archiving of all inbound or outbound calls
Mobile Apps
Video, Audio and Chat via PC, Mac, iOS and Android. Our bundled CallSwitch Apps let you manage across platforms, wherever you are
Online Account Manager
Manage it all online in one easy place
Unlimited Conference Calling
Set up a private virtual conference room with external dial ins
Click to Dial
Initiate calls straight from your computer
Fax
Send and receive fax by email
Call Queuing
Never lose a customer when you’ve got them on hold
Hot Desking
Switch desks in shared office environment
Custom Branding
Our white labelling service means you can use your own branding throughout
Desktop and Mobile Communicator Application
With instant on-demand video and audio conferencing and text chat, our powerful desktop and mobile applications are specifically designed to take your customers’ business communications to a whole new level. Its main purpose is to enhance and simplify your day-to-day communications experience.
Seamless integrations with different CRM solutions and browsers bring together the functionality and features of your CallSwitch Business phone solution and joins them to the applications that your customers use on a daily basis.
Today’s work patterns typically involve managing calls and records using various sales and support applications. Integrating CallSwitch with your CRM system improves speed and accuracy by dynamically pulling up customer records and information at the time when you need them most.
CallSwitch Comply
Up until recently, Compliance was something that affected relatively few organisations. Today that is no longer the case, with regulations like the GDPR, PCI-DSS and the Privacy in Electronic Communications Regulation (PECR) making Compliance something all organisations have to take into account, and all the more confusing to know exactly what to do.
That’s where CallSwitch Comply can help. Our product and service range is designed with the modern connected age in mind, and all of the implications that has for how an organisation deals with communications technology.
Talk to us about Atmos, our integrated solution for Communications Compliance. It’s straightforward to set up and use, and is designed to help your organisation comply with ease with all of the requirements for call logging and communications capture.
TelcoSwitch can also help you to bring your teams together with the latest tools for collaboration. We integrate with Microsoft Teams and a range of popular CRM platforms and can help you to design the ideal connected, compliant communications solution for your business.
And it doesn’t stop there – we will continue to add features and bring them to you in an easy-to-use way, so your investment in TelcoSwitch will continue to pay off for years to come.
White Label Services
Our Platform, Your Branding
TelcoSwitch’s White Label Reseller Pack is our customised marketing solution for resellers. Designed to make it easy for channel Partners to have their own branding options, the pack includes a fully branded set of products, from a personalised provisioning portal and handset wallpaper to a full collection of product brochures. All we need are your logo and brand colourways and our design team will create every item ready to use in-house and with your customers.
Fraud Management
One of the biggest challenges facing many organisations is tackling the ever-present risk of fraud.
Today’s business is done electronically, meaning that Telecoms fraud and other tech risks have surged up the list of risk management priorities.
The costs of telecoms fraud can quickly rack up, which means that Channel Partners cannot afford to be slow or reactive when it comes to combatting the issue. A strong approach will demand consistent monitoring and management at all times, especially at times such as weekends, as even a couple of days of undetected fraudulent activity can have a huge financial impact.
The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of 1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business.
If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.
Our managed IP service enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can then receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.
As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity.