• TelcoSwitch Ltd.

          TelcoSwitch delivers optimised business communications via our hosted telephony platform, private network infrastructure, hardware and value-adding integrations.

          About us

        • Join Our Team
        • TelcoSwitch is on a mission and we want your talent, intelligence and drive to succeed - join us and help to revolutionise Unified Communications!

        • Our Values
        • TelcoSwitch was founded with a clear set of core values. Find out more about what makes us tick.

        • CallSwitch

          CallSwitch balances simplicity with flexibility and highly advanced functionality designed to drive productivity and collaboration. Find out more.

          callswitch platform, apps, phone system

        • Business
        • Our leading CallSwitch service: Resilient, powerful, flexible and customised to your precise requirements.

        • Contact Centre
        • The same powerful, reliable infrastructure, more dedicated functionality for inbound, outbound and blended Contact Centres.

        • Lite
        • For smaller organisations that need essential CallSwitch features but in a stripped-down package.

        • Connected Apps
        • CallSwitch is bundled with dedicated apps to unite desktop, iOS and Android through instant messaging and video conferencing.

        • Our Network
        • TelcoSwitch technical architecture is provided on dedicated infrastructure for reliability and high quality.

        • Services

          Maximise flexibility with TelcoSwitch. Our Services enable Productivity, Compliance, Quality Assurance and more. TelcoSwitch provides a variety of add-ons designed to complement your CallSwitch deployment.

        • Call Recording
        • Add Atmos Call Recording for integrated, fully-featured Compliance, Quality Assurance and Workforce Management.

        • FlexiChannels® – SIP trunking
        • Find out about Flexichannels®, our advanced SIP Trunking solution for instant channel provisioning.

        • Global Numbering
        • TelcoSwitch has built a vast international network for inbound telephone numbers, giving your organisation total flexibility.

        • SimSwitch
        • Enterprise-class Unified Communications to unlock the power of mobility and BYOD for your Organisation. Deploy and manage your Mobile-First strategy with security, flexibility and control.

        • Integrate Microsoft Teams with your CallSwitch system quickly and easily. No extra hardware or software required, so why not maximise your organisation's Unified Communications capability?

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CallSwitch

CallSwitch balances simplicity with flexibility and highly advanced functionality designed to drive productivity and collaboration.

CallSwitch offers the leading commercial proposition given the hardware brands, features and functionality on offer. To balance simplicity with complete flexibility, our tiers are aligned to Business, Contact Centre and ‘Lite’ feature sets, all with the same super-resilient backbone.

Our Partner empowerment philosophy is a core CallSwitch value. Our capability for excellence in support is ever-growing, with first line support that others simply don’t provide, dedicated and ongoing training, plus the ability to self-serve via our online Partner Portal, making the deployment process quick and easy.

End to end, integrated solutions for your Unified Communications requirements:

CallSwitch Business

CallSwitch Business offers a strong set of business telephony features that is essential to any Unified Communications offering. From the Unified Presence across devices that you would expect, to dedicated video and audio conferencing applications or the ability to make separate business and personal calls on dual-eSIM equipped mobile devices.

The latest Version 6 of CallSwitch delivers complete flexibility with the productivity and collaboration features that today’s organisations need.

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CallSwitch Contact Centre

CallSwitch Contact Centre uses the call routing features from the our premium CallSwitch platform, but with additional levels of management and control to produce complex and measurable call handling and Agent performance data.

CallSwitch Contact Centre enables exceptional levels of customer service at the same time as enhancing Agent productivity and Quality Assurance through smart management tools, data visualisations and the ability to add Call Recording via our Atmos service.

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CallSwitch Lite

CallSwitch Lite is a scaled-down version of CallSwitch Business for smaller organisations that still packs a powerful punch, including a free Mobile App for both iOS and Android. It includes our great hardware, a generous call bundle and those business-critical features such as conference calling and voicemail.

CallSwitch Lite is aimed at smaller organisations that may not require scale but still want to take advantage of today’s advanced hosted telephony capabilities.

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